At EZ Maps, we value your satisfaction and strive to make your shopping experience enjoyable. If you encounter any issues with your purchase, our return policy is designed to assist you. Please familiarize yourself with our return guidelines:
1. Returns Eligibility:
Items should be in their original condition, unopened, and unused.
All original packaging, tags, labels, and accessories must be intact.
2. Timeframe:
Initiate a return within 7 days from the delivery date.
3. Return Process:
To start a return, contact our customer support team via map.guru@ezmaps.ph / +63-977-212-7681.
Provide your order details, the item(s) you want to return, and the reason for the return.
4. Return Shipping:
You are responsible for return shipping costs unless the return is due to an error on our part.
Ensure items are well-packaged to prevent damage during transit.
5. Inspection and Refund:
Upon receiving returned items, we’ll inspect them to ensure they meet return criteria.
If eligible, we’ll process a refund to your original payment method.
Please allow 7 business days for the refund to reflect in your account.
6. Exceptions:
Please note that custom items are not returnable due to their personalized nature, tailored specifically to your preferences.
7. Damaged or Defective Items:
For damaged or defective items, contact us within 7 days of delivery for a replacement or refund.
Our return policy is periodically updated to better serve our valued customers. For any inquiries or assistance, please feel free to reach out to our dedicated customer support team. We appreciate your trust in EZ Maps and are here to ensure a seamless shopping experience for you.
